You may remember my post about Hillmorton, in which I mentioned that Badsey's Cafe Bistro declined to serve us, as last orders were at 2pm, and we were a few seconds late.
The owner has now posted a comment in reply. I'll leave you to make up your own mind about it.
Posts
1 hour ago
2 comments:
Smart move: "I'll leave you to make up your own mind about it. "
Result: Only one person wont get it and I'll give you three guesses as to who will not get it!!
When I worked for Tesco (many years ago) they used to say that it takes 10 good customer experiences to make up for one bad one (that's if the bad experience hasn't driven the customer away altogether).
I don't know how many good experiences people will have to blog about before this cafe owner overcomes the original gaffe and then the arrogant comment.....
"Customer Service" - just a random collection of syllables to some businesses!
Sue, Indigo Dream
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